frequently asked QUESTIONS
2. What are the categories of Pinkfish Countdown tickets?

General Admission
General Admission (GA) tickets allow entry to the General Admission area on the event day only. Tickets will be available for purchase on any date until the event sells out.

VIP
VIP ticket holders will enjoy exclusive perks such as designated VIP entrances, access to VIP space with amenities and exclusive viewing areas of the main stage. VIP tickets are limited in quantity and will be available on a first-come-first-served basis.

Lava Lounge: The VVIP Experience
The Lava Lounge is the most exclusive way to experience the event, where the event-goers will have the best, unblocked view, space to interact and dance with their fellow friends and special access to all the facilities.

Lava Tribe: Spend big and save bigger
This package bundles FIVE (5) General Admission (GA) tickets. It will be available during Phase 2 of VIP tickets and Phase 3 of GA tickets. Packages are extremely limited so grab yours while you can!

Contact us at info@pinkfishfestival.com  / Whatsapp: +6012-2655783 for inquiries.

3. Is Buy Now Pay Later options available for Pinkfish Countdown?

Yes, Buy Now Pay Later is available on Atome, Shopback and GrabPay for GA & VIP from Phase 1 onwards.
*not applicable for Lava Saver.

4. How can I get to the venue?

Find your way to Pinkfish Countdown!

Waze/Google Maps: Sunway Lagoon

Public Transport:
- KTM Komuter Train
- Putra LRT
- Sunway City’s Bus Rapid Transit Station 3

For more info: https://sunwaylagoon.com/how-to-get-here

5. Where is the entrance to the event?

GA Ticket Holders
Sunway Lagoon Main Entrance (across Texas Chicken, Sunway Pyramid)

VIP/Lava Lounge Ticket Holders
Sunway Lagoon Surf Beach Entrance (beside Sunway Resort Hotel)

6. Is re-entry allowed?

No re-entry policy applies to all attendees, Pinkfish would like to ensure a safe and smooth countdown experience for everyone!

7. Is there an age limit?

Entry to this event is restricted to individuals who are 18 years of age or older. Valid government-issued photo identification with proof of age must be presented upon entry.

8. Where can I retrieve the set time?

Stay updated via our social media channel as we will post ahead of time!

Instagram: @pinkfishfestival  
Facebook: Pinkfish Festival

9. What should we wear?

Our only dress code is "express yourself”! Feel free to wear anything that is comfortable to you. But make sure you don’t wear anything that contains any religious and/or political symbols that carries negative connotations.

10. Are outside food & drinks allowed?

Outside food and drinks are usually not allowed, but we have a wide variety of food and drink vendors to keep you fueled throughout the event.

11. Are there lockers provided at the venue?

Yes. Lockers are available at the venue.

12. Are there any medical facilities at the event in case of emergencies?

We prioritise your safety and well-being. There will be medical facilities and first aid stations on-site, staffed by trained professionals.

13. Is there any ATM at the venue?

No, please proceed to Sunway Pyramid Shopping Mall for ATMs.

14. What happens if it rains during the event?

Pinkfish Countdown is a rain or shine event! We highly recommend bringing a raincoat or poncho to stay dry if the weather takes a turn.

15. Are there any prohibited items that I’m not allowed to bring?

Banned Items
Cigarette, Selfie sticks/Tripod, Outside Food or Beverage, Professional Cameras or Recording Device, Drones, Air Horns, Blankets or Beach Towels, Umbrellas, Chairs or Coolers, Firework or Explosives, Sharp Items, Laser Pointers, Walkie Talkie, Illegal Drugs or Substances.

Disclaimer:
Pinkfish will not be held responsible for any loss, damage, or confiscation of personal items.
The organisers reserve the right to amend this list without prior notice.

16. Are professional cameras allowed?

We're excited that you want to capture the event, but unfortunately, we do not permit professional cameras.

17. How can I stay updated on any event announcements?

Stay informed by following our official website and social media channels
Instagram: @pinkfishfestival  
Facebook: Pinkfish Festival

18. I lost my item at the event, where can I retrieve them?

Kindly reach out to us at info@pinkfishfestival.com  / Whatsapp: +6012-2655783. We'll do our best to help you locate your lost item.

let the fun begin
pre-sale
25th oct
RM98

LAVA saver

ga

general
admission

Lava Saver
for GA

General Admission (GA) tickets allow entry to the General Admission area on the festival day only.

Tickets will be available for purchase only on the 25th of Oct 2023.

BUY now
available from
26th oct
RM148

phase 1

ga

general
admission

Phase 1
for GA

General Admission (GA) tickets allow entry to the General Admission area on the festival day only.

Tickets will be available for purchase on any date until the festival sells out.

BUY now
available from
26th oct
RM298

phase 1

VIP

premium
admission

premium admission

VIP ticket holders will enjoy exclusive perks such as designated VIP entrances, access to VIP space with amenities and exclusive viewing areas of the main stage.

VIP tickets are limited in quantity and will be available on a first-come-first-served basis.

BUY now
Be part of the magic
BUY NOW
FOllow us on our social media